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Caroline O’Brien has worked in a number of businesses and industries, such as manufacturing, hospitality and entertainment, and nonprofits. She’s worked on recruitment, compliance, operations, and engagement, and as an HR business partner. The whole gamut.
O’Brien now serves as the HR manager for Milwaukee-based Steele Solutions, which designs and manufactures warehouse platforms and mezzanine solutions. Lately, she has been prioritizing her work on employee engagement. O’Brien focuses on the entire employee life-cycle, especially on employee onboarding. She’s currently designing new checklists for managers when onboarding employees, which guides their efforts at week one, week two, one month, 90 days, and beyond.
“That’s really important for an individual to feel that…not only were they selected, but throughout their tenure here that they continue to be needed,” she said. “They’re continuing to be a valued individual and a valued employee for the company, from every position.”
This interview has been edited for length and clarity.
What’s the best change you’ve made at work?
I love to streamline HR processes by embracing technology and eliminating inefficiencies. This not only boosted productivity and saved costs but also improved employee satisfaction by simplifying their experience with HR. It’s a testament to our commitment to continuous improvement and modernization. I love surrounding myself with teams that are always willing to improve and “make things better,” one of our company’s core values.
What’s the biggest misconception people might have about your job?
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The biggest misconception about HR managers is that they solely handle administrative tasks like hiring, firing, and lots and lots of paperwork. In reality, HR managers (and HR in general) play a crucial strategic role in shaping the company’s culture, fostering employee development, and driving organizational success. We should not be seen as the party planners but more seen as morale boosters. We should not be seen as administrators but more seen as consistent and fair. We are not just rule enforcers, or “the police,” we are advocates for all employees’ well-being and champions of diversity, equity, and inclusion within our workplace.
What’s the most fulfilling aspect of your job?
Helping people. Not only do I set expectations and boost morale, but I like to believe that I also pay attention to individual career growth [and] personalities, and help others find their strengths. Creating support and an engaging work environment is an incredibly rewarding aspect of my role. It’s a good feeling to know you did all you could for an employee with empathy and respect.
What trend in HR are you most optimistic about and why?
Work-life integration. It’s not work-life balance, but the reality that all individuals have personal needs and responsibilities outside of work. The ability to complete your job no matter what time, as long as its quality work (at least in my industry).
What trend in HR are you least optimistic about and why?
Work stress. We are a culture that is always “turned on”...24/7 connectivity will lead to burnout. We need to learn to live a little slower and set boundaries.